GENERAL CONDITIONS OF SALE

101CAFFE’ srl
Premium coffee pods and capsules

The offer and sale of products on the website www.101caffe.it are regulated by the General Conditions of Sale set out below. The General Conditions of Sale are in accordance with the rules on off-premises contracts, specifically Leg. Decree 6 September 2005, n. 206 (Consumer Code).
 
Parties to the contract
The parties to the contract are:
- 101 Caffè Srl (hereinafter 101CAFFE’) with offices in Milan, Via Savona 123, Trade Register of the Milan Chamber of Commerce, Tax Code and VAT no. 07444950963.
- Customer: the final customer, namely the natural person or business/professional acting not for entrepreneurial or professional reasons, identified via the website www.101caffe.it, who has concluded an order accepted by 101CAFFE’.
 
Application of and changes to the General Conditions of Sale
By making an order as required, the Customer acknowledges the information given during the purchase process and accepts the General Conditions of Sale in full. 101CAFFE’ reserves the right to change the General Conditions of Sale, giving notice of such change on this web page. The applicable General Conditions of Sale are those in force at the time of the order. All changes become enforceable at the time of publication on the website.
 
Website registration
The Customer is required to register with a username and password. The Customer may ask for the goods to be delivered to a different address from that indicated at the time of registration.
 
To cancel registration from the website www.101caffe.it, please send an email to assistenza@101caffe.it
 
Characteristics and prices of products or services
The images of products may not perfectly represent their characteristics and may differ in terms of colour, size, products and accessories. Any support information on the purchase process amounts to general information which cannot be referred to the actual characteristics of a single product.
Products are offered at the price indicated on the website at the date when an order is made. 
Coffee products are removed from the list of products offered for sale 4 months before their best before date.
 
Prices include VAT in force in the country of destination, which will be specified in the purchase invoice.
Prices do not include delivery costs. In any event, such costs are indicated in the final section before sending an order and are specified in the order receipt confirmation sent to the Customer by email. Stores may apply local pricing policies.
 
Making an order
Orders can be made only from and for the following territories: EU, the Republic of San Marino, Vatican City and Switzerland.
Orders are subject to minimum or maximum quantity limits and to product availability.
The promotional codes proposed by 101CAFFE’ and its partners, if any, are valid for the product and period indicated together with the promotional code. Promotional codes cannot be refunded and cumulated. To enjoy the discounts and/or offers connected with promotional codes, the promotional code must be entered in the appropriate field when confirming an order on the website. If the promotional code is not entered during the order process, the order cannot be cancelled so as to enter the omitted code.
Orders by persons under 18 will not be accepted. 
The steps required to make an order and conclude a purchase contract are clearly shown in the sequence of website pages through illustrative texts and images.
Any mistakes in the data entered can be corrected before sending an order.
 
Confirming order receipt and accepting orders
Upon receipt of an order, 101CAFFE’ will automatically confirm its receipt to the Customer by email, summarising the details of the order itself. Following receipt of each order, 101CAFFE’ will check whether the product ordered is available; if it is, it will communicate order acceptance and product shipment.
Should 101CAFFE’ not be able to fulfil an order, it will give prompt notice to the Customer.
Non-acceptance of an order does not entitle the Customer to claim any compensation or indemnity and does not give rise to any contractual or non-contractual liability for direct or indirect damages to people and/or things caused by such non-acceptance.
 
Accepted methods of payments
101CAFFE’ accepts the methods of payments listed below: 
- payment in advance by bank transfer (bank charges to be paid in full by the purchaser);
- credit card (American Express, Visa or MasterCard);
- PayPal: an online payment system that can be used by any company or consumer with an email address to make and accept payments, subject to prior registration. Payments are made via the Paypal payment platform.
 
Product shipment
Products are shipped and delivered within the EU, the Republic of San Marino, Vatican City and Switzerland. 101CAFFE’ will ship the products solely to the destination specified in the order. Shipments to P.O. boxes are not admitted.
101CAFFE’ will send the products ordered by Customers, by courier, to the address indicated thereby, approximately within 72/96 hours from order acceptance. Such product delivery times are indicative.
Delivery costs are calculated automatically according to the place of delivery.
 
The recipient of the goods is required to pay all taxes and customs dues in accordance with the rules in force in the country of product destination.
The courier is responsible for delivery. 101CAFFE’ will receive any notice of non-delivery or late delivery and help the Customer protect its rights in accordance with the law.
 
Products bought online can be collected from the nearest 101CAFFE’ shop, indicated at the time of the order, at no additional cost (Pick and Pay).
 
Product acceptance by the Customer
Should the packaging and/or product be damaged and should the number of batches or indications not correspond, the Customer shall immediately specify such fact in the delivery document. By signing the courier's document, the Customer certifies the external integrity of the product as well as conformity of delivery.
Any issues connected with the physical integrity, correspondence or completeness of the products received, shall be reported within 10 working days of delivery, by sending an email to assistenza@101caffe.it. 
 
Invoicing
An invoice will be issued for each order. Invoices will be based on the information provided by the Customer in each order. Once issued, invoices cannot be changed. When filling out an order, the Customer should specify whether the delivery address is different from the invoicing address.
 
Right of withdrawal and rules on product return
In accordance with Leg. Decree 21 February 2014, n.21 enforcing Directive 2011/83/EU on consumer rights, the Customer can return the product bought and claim reimbursement of the price paid.
The right of withdrawal can be enforced within 14 days of product receipt, at the following terms and conditions:
1. Before expiry of the said period, the Customer sends a registered letter with advice of receipt to 101CAFFE' or another similar express statement. The communication may be sent, before expiry of the same period, by telegram or email to assistenza@101caffe.it. Customer Care then contacts the Customer, indicating the Return Merchandise Authorisation Number (RMA).
3. The Customer indicates the RMA Number in the return form received together with the delivery documents. 
4. The Customer is then contacted by the courier to collect the returned product.
The product must be returned within 14 days of receipt of the RMA.
The reimbursement of the price paid for product purchase includes the costs of delivery.
In case of any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the products (including, but not only: damaged products, products not duly or completely assembled, or with missing or damaged parts, such as components, accessories, assembly material, boxes, documents and/or other items), 101CAFFE’ will reimburse the purchase price after deducting such diminished value.  Should the Customer send products back after the said period or should the Customer send opened and/or partially used products which cannot be returned, the right of withdrawal does not apply and 101CAFFE’ will return the purchased product to the Customer, charging the delivery costs thereto.
Subject to the above limitations, 101CAFFE’ will reimburse the amount paid by the Customer within 14 days of receipt of the notice of withdrawal, by means of a credit note to the Customer's bank account or credit card. 
 
Warranty
All products sold by 101CAFFE', except for foodstuffs, are covered by the manufacturer's standard warranty and by a 24-month warranty against defects in accordance with Leg. Decree 24/2002 as amended and supplemented and articles 130 and 132 of Leg. Decree 206/2005. To enjoy customer support under warranty, the Customer must keep the corresponding invoice.
If the product bought has manufacturing defects and/or was damaged during transport, the Customer may ask for its replacement no later than 10 days of product receipt, by telegram or email to assistenza@101caffe.it. The Customer is required to return the defective or damaged product in its original package, which must be intact in all its parts.
 
In case of product replacement, the delivery costs for product return shall be borne by 101CAFFE'. 101CAFFE’ will then replace the product with an identical product or, if it is no longer in stock and subject to prior agreement with the Customer, with a product of equivalent value.

Governing law and competent venue
Products are sold and/or services are supplied in the territory of Italy and are governed by the laws in force in the Italian Republic. The competent venue for dispute settlement is the venue established by the Italian laws in force at the time of contract conclusion.